Chargent Support Center


Customer charged again day after manual charge

Chargent treats manual charges separately from a recurring payment schedule.  If a manual charge is made, as in the case of a first payment, or a declined card being updated and run, the Payment Start Date needs to be set ahead to the next time the customer should be charged.

Otherwise, the customer can see a second or "double" charge the next time the recurring batch runs, because the system will look for the last transaction marked as recurring, and if there isn't one within the frequency time period, it will charge them again.

So when a manual charge is made, and the Payment Status is set to Recurring, be sure to set the Payment Start Date ahead to the earliest time the customer should be charged."


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