Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

High Percentage of Declined Cards

Look for any similarities in terms of the data in the records that are failing versus those that are going through (eg Card Security Code presence, billing address, etc.)

Contact your payment gateway to see if they can tell you why some of the transactions are being declined.


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