Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

Incorrect Card Security Code being accepted

Incorrect Card Security Code being accepted 

Transaction decline messages are based on the security code matching and is determined by your settings on the Payment Gateway . This also applies to the Address Verification System (AVS). 

You would want to log into your Payment Gateway web interface and adjust fraud filters or CVV settings.

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