Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

My payment gateway does not have a Merchant Reference or Merchant Security Key

Field names in the Chargent Gateway record are universal across all gateways in the Chargent integration and may not match your Gateways credentials names. 

In order to map Chargent Gateway records with your Gateway credentials please refer to our documentation on our website.

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