Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

User cannot see Chargent Objects, fields, tabs or buttons

Salesforce user cannot see Chargent objects, fields, tabs or buttons 

This will happen if either the Salesforce user isn?t assigned a license or if their permissions in Salesforce are not set to allow them to see those fields. 

Check to make sure the Salesforce user has a license to use Chargent by clicking on Setup > View Installed Packages then manage licenses. 

Check the profile assigned to the user and make sure they have access to Chargent objects and tabs.

For more information, please see:

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