Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

Emails are not received when testing Payment Request in a Sandbox

If you are testing Chargent's Payment Request feature in a Salesforce Sandbox, but the emails are not being received when you send tests clicking on the "Pay Request" button, you may need to enable outbound email in the Salesforce sandbox. 

By default, outbound email in sandboxes is disabled so you don't accidentally email customers or leads. 

Setup > Email Administration > Deliverability > Access Level 

Most likely it is set to ?No Access? or ?System Email Only? and will need to be changed to ?All Email? 


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