Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

Cannot see new Chargent Gateway integration

Chargent has added a new payment gateway integration, and you have upgraded but do not see the new gateway in the available gateways list, it is typically a Record Type problem. 

After you have upgraded, go to: 

  1. Setup > Create > Objects > Gateways  Make sure "active" is checked for the record type of the new gateway 
  2. Setup > Profiles > Profile of user(s) that needs access Go to the Custom record type settings section Add the new gateway record type to be available in Gateways

Related Articles

Contact Support
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found