Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

Error Message The payment gateway account is in test mode

  • Make sure you have the test endpoint box checked in the Gateway settings
  • Some Gateways require a test account to test
  • If you have tokenization setup in the Gateway settings then make sure you have tokenization setup with your Gateway

    See Tokenization Setup

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