Chargent Support Center

Blank popup window when using Partial Refund or Pay Request button

If you see a blank popup screen / modal window when clicking the "Partial Refund" or "Pay Request" buttons in Chargent, and it does not come up after 5-10 seconds, the issue may be that the page is not displaying due to a  Salesforce setting for ‘ClickJack’ Protection.
To properly display the page you will need to turn off (uncheck and save) Clickjack protection for:
Enable clickjack protection for customer Visualforce pages with headers disabled
Here is the Salesforce release notes regarding this security feature:

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