Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

Blank popup window when using Partial Refund or Pay Request button

If you see a blank popup screen / modal window when clicking the "Partial Refund" or "Pay Request" buttons in Chargent, and it does not come up after 5-10 seconds, the issue may be that the page is not displaying due to a  Salesforce setting for ‘ClickJack’ Protection.
To properly display the page you will need to turn off (uncheck and save) Clickjack protection for:
Enable clickjack protection for customer Visualforce pages with headers disabled
Here is the Salesforce release notes regarding this security feature:

Related Articles

Contact Support
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found