Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

How do I determine the Charge Amount for recurring billing?

The Charge Amount is the amount that gets sent to your Gateway and the amount that will be charged to the credit card each time it’s sent.  If you are billing monthly for an annual contract you would need to divide the annual price into 12 and use that amount in the Charge Amount field.  The Amount would still be the total.  For recurring payments make sure the Manual Charge option is checked.

Example: Annual cost is $1200 and you are billing them monthly
  • Amount: $1200
  • Charge Amount: $100
  • Manual Charge: True

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