Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

What buttons does Chargent add to Salesforce, and what do they mean?

Chargent adds a number of buttons to the Chargent Order, so you can initiate real-time transactions directly from these Salesforce records. The buttons are as follows:

Chargent Order:
  • Charge - authorizes and captures a charge on a credit card
  • Authorize - checks if the card is good, and an authorization will appear on an online banking register as "Pending" but will later disappear.
  • Payment Request - optional feature in sites edition to email payment links to customers

​Transaction Object
  • Void - reverses a transaction if it has been submitted to the gateway but not yet settled
  • Credit - credits money to a credit card, similarly to Void but for transactions that have already been settled
  • Charge Authorized - captures a charge that has previously been authorized on a card

Chargent uses very similar terminology to your credit card gateway, so for more information please review the documentation on Credit Card Transaction types, or contact your particular gateway for more assistance.

Related Articles

Contact Support
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found