Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

ACH transfer refunds

If your gateway allows ACH refunds we recommend refunding it directly through the Transaction.  Make sure you have this feature enabled through your gateway.

If you don't have the availability and need to issue a check or cash refund then you need to create a new opportunity with a negative amount for the amount you are refunding.

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