Chargent Support Center

What is the difference between Void and Refund

Void: If a charge hasn't settled with the bank and you want to remove the charge so that it doesn't get processed you would void the transaction.  This changes the initial transaction record status in Salesforce to Void.  

Refund:  If a charge has already been processed and settled with the bank you would want to issue a refund.  This creates a new transaction in Salesforce with a negative amount in order to show a trail of credits and debits.

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