Chargent Support Center


How does Chargent calculate the number of licenses used

If you have the Payment Console installed you will have a Guest User that owns one of your licenses.  Chargent counts all active or inactive licenses including any that may be assigned to inactive Salesforce users.  This would make up the total number of licenses based on your plan.
 

Inactive Salesforce users who were assigned licenses and are now inactive may still occupy the license limit.  This is largely due to Salesforce and how it handles managed packages.
 

https://help.salesforce.com/HTViewSolution?id=000188077&language=en_US



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