Chargent Support Center
As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.
Enter a search term here.
› I don't see my gateway li...
I don't see my gateway listed
We offer custom gateway integrations. Price depends on the gateway and the difficulty in building the integration. Feel free to contact our team for additional information and a quote.
Incorrect Card Security Code being accepted
How to Add a Gateway
My payment gateway does not have a Merchant Reference or Merchant Security Key
How do I send transactions in different currencies?
Do you accept PayPal payments?
Which Gateway do you recommend
Do you do custom gateway integrations
Gateway message: "Invalid positive integer"
What shows up on our customers bank statement when we run a charge.
The Gateway keeps saying my credentials are incorrect
How can I display a record when it's refunded directly through the Gateway?
Setting the Transaction Type / Order Source for eWAY
Setup USAePay Sandbox Testing
Sending Live Transactions from a Salesforce Sandbox
Test Credit Card Numbers
Setting up a Gateway that uses Authorize.net emulator
What Endpoint do I use for Paytrace?
Realex Refunds vs Rebates
Vantiv (Litle) Endpoint Update
I found this article helpful
I did not find this article helpful
Customer Service and Helpdesk Ticket Software
Open a Ticket
Monday - Friday 5:00am - 5:00pm Pacific Time
2019 Holiday Closures
Installation / Update
a minute ago
an hour ago
a day ago
Invalid characters found