Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

What happens if I don't check the manual charge box?

If Manual Charge is NOT checked, we use a workflow rule to copy Balance Due to Charge Amount as we only ever charge the amount specified in the Charge Amount field. Make sure the Update Charge Amount workflow rule exists and is Activated, or replace this with your own workflow rule should you wish to calculate charges a different way. 
You can also bypass the Amount field entirely, hide it from the page, and simply use Charge Amount on its own for recurring or one-time charges. You can also use Workflow to default Manual Charge to TRUE (checked).

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