Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

How can I display a record when it's refunded directly through the Gateway?

If you refund a payment outside of Salesforce, or wish to record a chargeback / return, we recommend creating a manual transaction record with a negative amount which references the Chargent Order. This will allow you to show a trail of Charges and Refunds.

Response Status=Approved
Gateway Date=Date of the refund
Amount=A negative number

Gateway ID=Corresponding ID number or notes
Payment Type=The type of refund or chargeback

With a negative number, Type Refund, and Response Status=Approved, the manually created transaction will be deducted from the Transaction Total rollup field.

Related Articles

Contact Support
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found