Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

Next transaction date isn't correct

The next transaction date is automatically populated based on your recurring billing settings.  It will first look at the Payment Start Date and then the Charge Date if it's populated.  The Payment Start Date tells it when to start charging and the Charge Date tells it the specific day of the month.  If there is no Charge Date listed then it starts on the Payment Start Date.  If there is a Charge Date listed then it will start on the start date but won't charge until the specified date of the month.

Example:  Start Date is 1/20 but the Charge date is 15.  The next transaction date would be 2/15.  

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