Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

Best practice for data migration

Since data migration contains sensitive date specific to your organization we recommend the following.  
  • Upload in small batches to test
  • Make sure that the information you are uploading knows what records append
For recurring billing you want to make sure the following fields are populated.
  • Payment Status = Recurring
  • Payment Start Date 
  • Payment Frequency

For additional Migration help, here is an Open Source Data Migration tool provided by an outside source that can be helpful if you know JSON.  Keep in mind Chargent doesn't support this migration tool since it's not a part of Chargent's products.

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