Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

Setting the Transaction Type / Order Source for eWAY

eWAY has a special Order Source field in Chargent that should be set to Telephone typically.
  • Retail or Telephone: should be the default Order Source and should be used for most payments.
  • Purchase: This refers to a standard eCommerce transaction using the Card Security Code.
  • MOTO: Allows a merchant to process transactions through their system on behalf of the customer. Used in situations such as manual orders through a shopping cart admin area when taking a payment over the phone.
  • Recurring: When using an automated billing system you must flag transactions as recurring. This means that the CVN is not required to process the transaction. Note that usually the merchants bank requires that they have already processed a fully authorised transaction with CVN for that credit card for a recurring transaction to be approved.

Related Articles

Contact Support
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found