Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

How does ACH work with Payment Requests and Recurring Billing

ACH payments work the same way a credit card does.  When a person enters their bank account information via the Payment Request link it sets the record up in Salesforce with a Payment Method of "Check".  This charges the customer and sets the Recurring Payments to be made using that same method.  


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