Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

Setup USAePay Sandbox Testing

USAePay requires a Sandbox account in order to test to their gateway.  If you haven't already requested a Sandbox account with USAePay you should sign up at

Watch the video tutorial or follow the steps below.

In USAePay
  1. Login to your USAePay Sandbox Account
  2. Click on Settings
  3. Click on Source Keys
  4. Create New Key
    1. Name
    2. Pin
    3. Check box for Test Mode
  5. Save

In Salesforce
  1. Gateway Settings
  2. New Gateway (USAePay)
  3. Merchant ID is the Key that was generated
  4. Merchant Security Key is the Pin you chose
  5. Choose the additional functions of the Gateway (Currency, and Cards Accepted, etc...)
  6. Save


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