Realex uses Refunds for transactions that are more than 60 days. This will allow you to refund a credit card that is not attached to the original transaction. Rebates will have the original Transaction and the Auth ID and would only be available for transactions up till 60 days. After 60 days you would need to issue a Refund.
Note: Rebates are available in 4.92 or later. If you receive an error stating missing required field "Auth ID" you want to update your Chargent Package
http://www.appfrontier.com/chargent-installation.html
Contact Support
-
Open a Ticket
-
415-275-1115 x2
Monday - Friday 5:00am - 5:00pm Pacific Time
2019 Holiday Closures
Installation / Update
Documentation
Payment Gateways
Payment Guides
PCI Compliance