Chargent Support Center
As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.
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› How do I reset my Chargent Ter...
How do I reset my Chargent Terminal device?
1. Locate the Power button on the bottom of the device
2. Hold the Power button until you see Power Off, Reboot, and Bug Report
3. Choose Reboot and confirm by pressing OK
4. Device will Reboot
Salesforce doesn't send to my Chargent Terminal
How do we handle multiple terminals in the same location?
Poynt asks me to choose a terminal when every store is listed
Chargent Terminal - Confirmation page only loads for admin
How do I process a payment using the Chargent Terminal device?
Chargent Terminal transaction not logged in Salesforce
What payment processors and which of the processors' platform work with Chargent Terminal?
Can we use the Chargent Terminals in Australia?
What are the dimensions of the receipt paper rolls?
Where can I buy more receipt paper for my Chargent Terminal
My receipts are printing light
Settling the batch with your Chargent Terminal
Adding Chargent Terminal Anywhere to an object in Lightning
I can't Void a Charge or Refund
How do I add Chargent Terminal to my Page Layout?
How do refund a transaction using the terminal?
What is the Capture option in Salesforce on the Terminal Payment?
How do I get transactions from the Chargent Terminal into Salesforce?
Does Chargent Terminal work with a Hotspot?
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