Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

Can I send refunds and unlinked credits?

For most Gateways you can do a standard refund for a transaction that has occured from an original purchase to that card.  The time is dependent of each specific gateway.

On occasion people need to send refunds to a different credit card.  This isn't generally recommended however some gateway integrations will allow it.

Currently the following Gateway integrations allow it.

  • Fat Zebra
  • PayTrace
  • USA ePay

Credit Card:
  • Litle / Vantiv
  • Merchant e-Solutions
  • PayTrace
  • SecureCo
  • TransactPro
  • VeriPay


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