Chargent Support Center

How long does it take for a refund to reach the customer?

Refunds are settled with all other transactions and sent to the customers bank.  The customers bank may take several days to process the refund and provide the funds back into their account.  If everything is verified that the refund was settled with the gateway, the customer should check with their bank to see how long it will take.  Refunds can take up to 7 days to process with most banks.

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