Chargent Support Center


The sum of credits against the referenced transaction would exceed original debit amount

This error could mean a couple of things.  
 
  • There was already a partial refund done and you are now trying to refund the full amount.
 
  • The transaction hasn't settled yet with the processor and needs to be voided instead

The best way to clarify this error message is to contact your gateway.  They can tell you specifically why the transaction was declined.    


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