Chargent Support Center

As of 12/11/2019 Chargent is retiring Desk and moving to a new ticketing system for support. Please click the Open A Ticket link below to create a new case or search our knowledge base below.

How do I stop Recurring Payments?

Recurring payments are set to process regularly based on the following.

Payment Status = Recurring
Payment Start Date is in the Past
Payment Frequency is set to anything but Once
No Payment Stop is set.  

If you are looking for the Recurring Payments to end you can simply change the Payment Status to Stopped.  This will prevent the record from being picked up in the batch.  

If you want to stop the Recurring Payments at a specific time you have the following Stop options.

Transactions:  This will stop the batch from processing the charges once it hits a specific number of transactions.  Note you need to set the stop number which does not include any transactions from using the Charge button.  

Payment Stop Date: Select a certain date to stop the payments

Balance Due:  The batch will no longer run after the balance is met

Unending:  The batch will continue to process payments on this record until you switch the Payment Status to Stopped.

Related Articles

Contact Support
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found